Question 1

What kind of work do you take on?

Accepted Answer

Everything from single room renovations to extensions, new builds, roofing and landscaping. From demolition to decoration, on both domestic and commercial projects.

Question 2

What areas do you cover?

Accepted Answer

We work right across West Cornwall, from Truro and Falmouth down to Penzance, St Ives and the far west. If you are not sure we reach you, just ask.

Question 3

Do you take on small jobs and repairs?

Accepted Answer

Yes. As well as larger projects, we happily take on smaller jobs, repairs and ongoing maintenance for our customers.

Question 4

Can you work on listed or period properties?

Accepted Answer

Yes. We have plenty of experience with Cornish stone, listed and period homes, and work sympathetically to keep their character.

Question 5

Do you work on commercial projects?

Accepted Answer

Yes. Alongside domestic work we take on commercial builds, refurbishments and ongoing maintenance for businesses across Cornwall.

Question 6

Do you offer free quotes?

Accepted Answer

Yes. We visit the site, talk through what you want and give you a clear written quote, usually within 24 hours, with a considered schedule and no surprises.

Question 7

Is the site visit free?

Accepted Answer

Yes. The initial visit and written quote are free and come with no obligation.

Question 8

How do you price a job?

Accepted Answer

Every quote is based on the work itself, with a clear breakdown so you can see exactly what you are paying for. No hidden extras.

Question 9

Will the price change once work starts?

Accepted Answer

We agree the scope up front, so the price only changes if you ask for extra work. If anything unexpected comes up, we talk it through with you before going ahead.

Question 10

How do I pay?

Accepted Answer

We agree a simple payment schedule at the start, usually tied to stages of the work, so you are never asked for a large sum up front.

Question 11

How long will my project take?

Accepted Answer

It depends on the scope, but you will have a detailed schedule of works before we start, and we keep you updated at every stage.

Question 12

When can you start?

Accepted Answer

It depends on our current schedule, but we will always give you a realistic start date up front and keep to it wherever possible.

Question 13

Do you handle planning permission and building regs?

Accepted Answer

Where a project needs it, we work with architects and planning officers, and manage the build to building regulations standard.

Question 14

Will I have one point of contact?

Accepted Answer

Yes. The same team runs your project from the first visit to the final finish, so you always know exactly who to speak to.

Question 15

Will you keep the site clean and safe?

Accepted Answer

Yes. We treat your home with respect, keep the site tidy and safe throughout, and clear up properly once the job is done.

Question 16

Are you insured?

Accepted Answer

Yes, every project is fully insured and covered by Sovchem Guarantee Protection, so your home and your money are protected.

Question 17

Do you guarantee your work?

Accepted Answer

Yes. Our work is covered by Sovchem Guarantee Protection, backed by our own reputation for doing the job right the first time.

Question 18

What if something needs putting right after the work is finished?

Accepted Answer

Get in touch and we will sort it. Our guarantee and our reputation mean we stand behind the work we do.

Question 19

Do you use qualified tradespeople?

Accepted Answer

Yes. Our team and trusted trades are experienced and qualified, and every job is finished to building regulations standard where it applies.

Frequently asked questions

General

Quotes and pricing

Timescales and process

Guarantees and insurance

Still have a question? Just ask.